British Gas Misleading Customers On Smart Meters « Stop Smart Meters! You will gather that there are so many unanswered or deferred questions about Smart Meters (especially involving bad information about obligation, lack of information about variable tariffs and consumer protection, potential health issues) that I am concerned that the programme might be being mis- sold to consumers. The following complaint against British Gas was declined by the Advertising Standards Authority on the grounds that it does not regulate Customer Charters. The Office of Fair Trading refers consumers to OFGEM. The British Gas (BG) Charter (attached) gives the impression that Smart Meters are compulsory although a customer could delay installation on request: Compulsion: “. Furthermore, approved meters can be used indefinitely provided they remain accurate – so again British Gas’ suggestions are in question. Furthermore, I understand that in a customer letter from British Gas Customer Relations Team representative, Kate Sadler, the customer was told: “Every single one of our .

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6. I live in Massachusetts and they recently installed a “smart meter” in my home for the water department. I do not know of amy groups in my area protesting this.
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However we do not expect energy companies to take legal action to fit a smart meter if they cannot get the householders co- operation”. Smart Meters are NOT Compulsory and elsewhere British Gas admit: “. Reported operating experience abroad is that 8. Smart Meters, so how does BG claim that its new tariffs will suit consumers better ? What are BG’s intentions for pricing the existing tariffs ? Your information will be kept secure to protect itfrom misuse.”How does BG justify suggesting that data will be “secure” when there are so many concerns that Smart Meter broadcasts are vulnerable to data hacking which might allow burglars to detect whether a property is occupied ? Are BG guaranteeing security ?

BG do not mention the wireless technology used by Smart Meters. 1000 Indian Recipes Free Download. No mention at all. This is interesting. There ARE increasing health concerns about the wireless technology. UK standards are less onerous than other countries which have decided to use wired Smart Meters instead. BG do not say how much their Smart Meter programme is costing consumers along with how much consumers are expected to save. DECC expect a typical consumer to save 3%.

More frugal consumers are unlikely to save money once the costs of Smart Metering programme are accounted for. BG over- simplify the supposed benefits of Smart Meters. As well as noticing energy patterns, once variable tariffs are applied that change the unit price at any time of day, Smart Meters require intensive monitoring by the consumer. However, BG only suggest that monitoring is about consumption. BG do not mention price: “.

BG do not mention what to do if a consumer never wants a Smart Meter fitted. BG do not mention that a consumer will not (after the end of this year) be able to have Smart Meter removed. Correspondingly, BG do not say how a consumer can have a Smart Meter removed before the end of this year. Accordingly, the consumers rights will change with a Smart Meter because they may be forced to accept interruptable tariffs or find themselves having to pay more to have an uninterruptable tariff. It may not be sold, but BG do not mention that consumers’ data will be held in central data collection – or any future prospect of use of that consumer data being liberalized, or used as a basis for taxation (such as carbon taxation).

Again, BG cannot justify the statement because BG does not control the centrally- collected data. Regards. Chris Jones.