ITIL - Wikipedia. ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2.

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ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 2.

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BS 1. 50. 00), the International Service Management Standard for IT service management, there are some differences between the ISO 2. ITIL framework. ITIL describes processes, procedures, tasks, and checklists which are not organization- specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure.

It is used to demonstrate compliance and to measure improvement. Since July 2. 01. ITIL has been owned by AXELOS, a joint venture between Capita and the Cabinet Office. AXELOS licenses organisations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. Organizations that wish to implement ITIL internally do not require this license.

History. It recognized that, without standard practices, government agencies and private sector contracts had started independently creating their own IT management practices. The IT Infrastructure Library originated as a collection of books, each covering a specific practice within IT service management. ITIL was built around a process model- based view of controlling and managing operations often credited to W.

Edwards Deming and his plan- do- check- act (PDCA) cycle. The Service Management sets (Service Support and Service Delivery) were by far the most widely used, circulated, and understood of the ITIL v. Version 3 is now known as ITIL 2. Edition. In 2. 00. OGC officially announced that ITIL v. The OGC is no longer listed as the owner of ITIL, following the consolidation of OGC into the Cabinet Office. Overview of ITIL 2.

Most of the v. 2 activities remained untouched in 2. Changes and characteristics of the 2. ITIL. In line with the 2. Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL 2. 01. 1 is an update to the ITIL framework that addresses significant additional guidance with the definition of formal processes which were previously implied but not identified, as well as correction of errors and inconsistencies. Twenty- six processes are listed in ITIL 2. ITIL 2. 00. 7 has five volumes, published in May 2.

July 2. 01. 1 as ITIL 2. ITIL Service Strategy: understands organizational objectives and customer needs. More generally, Service Strategy focuses on helping IT organizations improve and develop over the long term. In both cases, Service Strategy relies largely upon a market- driven approach. The Service Strategy lifecycle stage is often considered as the core of the service lifecycle.

In Service Strategy stage, the strategic approach for the whole lifecycle is identified to provide values to the customers through IT service management. Key topics covered include service value definition, business- case development, service assets, market analysis, and service provider types. List of covered processes: For candidates in the ITIL Intermediate Capability stream, the Service Offerings and Agreements (SOA) Qualification course and exam are most closely aligned to the Service Strategy (SS) Qualification course and exam in the Lifecycle stream.

Service Portfolio Management. The service provider should ensure it can provide these services at the required level. The purpose of Service Portfolio Management is ensuring the service offerings are defined and meet the requirements of the customers.

The service portfolio contains the services offerings that are available from the service provider. The service portfolio comprises: the pipeline section, which contains the services that are yet to be offered; the service catalog section, which contains the details of operational services; and the retired section, which contains details of the services that are no longer offered. Financial management for IT services.

These costs may then be recovered from the customer of the service. This is the second component of the service delivery process.

Service design. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself. As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service.

Within ITIL, design work for an IT service is aggregated into a single Service Design Package (SDP). Service design packages, along with other information about services, are managed within the service catalogues. List of covered processes: Design coordination. Service catalogue management. Service- level management. Availability management. Capacity management.

IT service continuity management. Security management. Supplier management. A model used to help define roles and responsibilities in service design is a RACI matrix (Responsible, Accountable, Consulted and Informed). Service catalogue management. Service catalogue information includes: ordering and requesting processespricesdeliverablescontact points.

Service- level management. Service- level management ensures that arrangements are in place with internal IT support- providers and external suppliers in the form of operational level agreements (OLAs) and underpinning contracts (UCs), respectively. The process involves assessing the impact of change on service quality and SLAs.

The service- level management process is in close relation with the operational processes to control their activities. The central role of service- level management makes it the natural place for metrics to be established and monitored against a benchmark. Service- level management is the primary interface with the customer (as opposed to the user serviced by the service desk). Service- level management is responsible for: The service- level manager relies on the other areas of the service delivery process to provide the necessary support which ensures the agreed services are provided in a cost- effective, secure and efficient manner. Availability management. High- level activities are realizing availability requirements, compiling availability plans, monitoring availability, and monitoring maintenance obligations.

Availability management addresses the ability of an IT component to perform at an agreed level over a period of time. Reliability: Ability of an IT component to perform at an agreed level at described conditions. Maintainability: The ability of an IT component to remain in, or be restored to an operational state. Flash Slideshow Maker Crack Free Download more. Serviceability: The ability for an external supplier to maintain the availability of component or function under a third- party contract.

Resilience: A measure of freedom from operational failure and a method of keeping services reliable. One popular method of resilience is redundancy.

Security: A service may have associated data. Security refers to the confidentiality, integrity, and availability of that data. Availability gives a clear overview of the end- to- end availability of the system. Asp Net Mvc Source Code Download more.

Capacity management. The high- level activities include: application sizingworkload managementdemand managementmodellingcapacity planningresource managementperformance management. Capacity management is focused on strategic capacity, including capacity of personnel (e.

IT service continuity management.